Privacy Policy

Information We Collect

At Lenka’s Beauty Room, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information when you book services with us or use our website.

When you book an appointment or contact us, we may collect the following personal information:

Contact Information: Name, email address, phone number.
Booking Details: Appointment dates, times, and services requested.
Payment Information: Payment details, as processed by Fresha or other secure payment platforms.
Health Information: Any relevant medical or skin conditions disclosed to ensure safe and suitable treatments.

How We Collect Your Information

We collect your personal information in the following ways:

Through Fresha: All bookings are managed through the Fresha platform, which securely collects and processes your information on our behalf.
Direct Communication: When you contact us via phone, email, or in person.
Forms: Any consent forms or treatment-related paperwork you complete prior to or during your appointment.

How We Use Your Information

Your personal information is used to:

Process and manage your bookings.
Provide tailored beauty treatments and services.
Communicate with you about appointments, updates, and promotions.
Comply with legal and regulatory obligations.

Sharing Your Information

We respect your privacy and will not sell or share your personal information with third parties, except in the following cases:

Fresha: Information necessary for appointment scheduling and payments is shared with Fresha. Their Privacy Policy governs their use of your data.
Legal Compliance: If required by law, regulation, or legal process, we may disclose your information to the appropriate authorities.

We take data security seriously and implement measures to protect your information, including:

Using secure platforms like Fresha for bookings and payments.
Restricting access to personal data to authorized personnel only.
Regularly updating and monitoring our systems for vulnerabilities.

While we strive to protect your personal information, please note that no method of transmission or storage is completely secure.

Retention of Information

We retain your personal information only as long as necessary to:

Provide services.
Comply with legal and regulatory obligations.
Resolve disputes and enforce agreements.

Changes to This Privacy Policy & Third-Party Links

Our website or communication channels may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Updates will be posted on our website with the effective date clearly stated.